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Billing

Your $50/year membership that gates launching journeys, promo and comp codes, subscriptions, and where to find receipts.

Billing is where you handle what you owe VendorStreet — your membership, any subscriptions, and reviewing what you’ve paid. It’s separate from the money your vendors and guests pay you, which is covered in Payments & Payouts.

Billing is organization-wide, not per market. Find it under Billing in the user menu.

What does it cost to run on VendorStreet?

One membership, charged to your organization. A $50/year VendorStreet membership is required to launch anything — a market, a venue, an experience, an event. It’s per operator account, not per journey: one membership covers everything you run, no matter how many markets or experiences you add.

This replaces the old per-market activation fee. You no longer pay to switch on each market individually — you hold one annual membership and launch as many journeys as you like under it.

The membership is billed by VendorStreet (through Stripe) and renews yearly. It’s entirely separate from the money your vendors and guests pay you, and from the per-booking platform fee.

Why won’t my market, venue, or experience go live?

Almost always because your organization doesn’t have an active membership.

Creating and editing stays free. You can build a market, draw a venue, author an experience, set schedules and pricing — all in draft, no membership needed. The gate is only at the moment you try to make something public / go live. Attempt to launch without an active membership and VendorStreet blocks it and prompts you to activate.

Until you activate your membership:

  • Nothing can be published or made publicly bookable.
  • The report pages for a market stay gated behind its going live.

The membership card on the Billing page shows your status and an Activate membership button. Activating sends you to Stripe to set up the yearly subscription; once it’s active, your launch actions unblock across the whole organization.

What about promo codes and comps?

VendorStreet platform administrators can issue promo codes against the membership — a percentage off, a fixed amount off, or a full 100%-off comp. If you’ve been given a code, enter it in the promo field on the membership card when you activate.

A comp (100%-off) code activates your membership for free — no Stripe charge, no card needed — and it’s immediately active for a year. A partial-discount code applies at Stripe checkout. Codes are created and managed by the platform, not by operators; if you think you should have one, ask your VendorStreet contact.

What are active billing agreements?

The Active billing agreements card shows your live subscriptions and recurring charges — the ongoing commitments attached to your organization, as opposed to one-off activations.

Which plan you’re on changes how per-booking fees work. On a flat subscription plan, the per-booking platform fee is zeroed and covered by the subscription. On a per-booking plan, each booking carries the fee. See Payments & Payouts for how the fee is applied and who bears it.

If a flat plan lapses, the platform falls back to per-booking fees or blocks new bookings, depending on how your account is configured. Keep an eye on this card at renewal time.

Where do I find receipts?

The Payment history card lists past payments and receipts — what you need for bookkeeping, reconciliation, or an accountant asking what a line on your card statement was.

When a payment goes through, you’ll also see a Payment confirmed panel acknowledging it immediately.

Who can manage billing?

Billing is organization-scoped and restricted to owners and admins. Vendors and market-level staff don’t see it.

Vendors have their own separate view of their invoices — what they owe you for booking your market — under their Invoices area. That’s a different thing entirely from the billing described here.

Common gotchas

  • Membership is per organization, not per journey. One $50/year membership covers every market, venue, and experience you run. Adding a tenth market doesn’t cost another activation.
  • The gate is at go-live, not at creation. A fully configured market or experience that “won’t take bookings” is usually waiting on an active membership — building and editing never needed one.
  • Reports are gated on going live too. Empty report pages on a new market usually mean it isn’t live yet, not missing data.
  • A comp code activates without a card. A 100%-off promo skips Stripe entirely and turns your membership active for a year; partial codes still run through Stripe checkout.
  • Membership ≠ payouts. Your membership lets you launch; connecting Stripe under Payments & Payouts is what lets you collect. They’re different setups and you need both to sell.
  • Billing and payouts are different directions of money. Billing is what you pay VendorStreet (your membership). Payouts are what your customers pay you.

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